Digital Privacy Policy

At Roper St. Francis Healthcare, we’re committed to maintaining your privacy and safeguarding your personal information. This Digital Privacy Policy outlines our practices concerning the collection, use, and protection of your information when you use our website and online services. By using our website, you agree to this policy.

By using our website, you consent to the collection, use, and sharing of information as described in this Digital Privacy Policy. By providing us an email address, you agree that we may use your email address to communicate with you about our services and select messages from Roper St. Francis Healthcare or our affiliates.

IF YOU DO NOT CONSENT TO THE COLLECTION, USE, OR SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS DIGITAL PRIVACY POLICY, DO NOT USE OUR WEBSITE.

You may use our website without providing any personal information. When you reply to any of our communications with a request, we may need to collect additional information. For example, you may be asked to provide personal information, such as name, email address, and demographic information if you choose to complete an online form or provide feedback.

If you submit personal information for another person, you must have the authority or permission to do so. By submitting personal information, you grant Roper St. Francis Healthcare the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of our website.

Patients can opt to create a MyChart Patient account. My Chart Patient Portal is a secure portal available for patients to manage their health. Features include reviewing test results, managing appointments, messaging your doctor, renewing prescriptions, and paying bills. Before creating an account, please review the Terms and Conditions available on the MyChart Patient Portal website.

We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. We use a secure firewall, encryption, and a security infrastructure that protects the integrity and privacy of personal information submitted to us via this website.

NO DATA TRANSMISSION OVER THE INTERNET OR ANY WIRELESS NETWORK CAN BE GUARANTEED TO BE PERFECTLY SECURED. AS A RESULT, WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT ENSURE OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US, AND YOU DO SO AT YOUR OWN RISK.

This website works with third-party products or services (“Service Providers”). They help us track and analyze visitor activity on the website. They also help measure the effectiveness of our advertising efforts.

The website uses “cookies,” tracking pixels, and related technologies. These can be set by Roper St. Francis Healthcare or by our Service Providers. For example, we may use these technologies to:

• Collect information about the ways visitors use the website, i.e. which pages they visit, which links they use, and how long they stay on each page.
• Support the features and functionality of the website; e.g., to save you trouble of reentering information already in our database or to prompt the settings you establish on previous visits.
• Improve our marketing efforts.
  
  

The information we collect using cookies and related technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit the website, you may be unable to use all of the functionality of the website if your browser rejects our cookies.

Roper St. Francis Healthcare uses the information you provide to fulfill online requests, process credit card information, and respond to customer service inquiries, or in other ways as required by law.

We may use your information to:

• Help us improve the services we offer.
• Personalize your experience and inform you about the treatments/services in which you have indicated an interest.
• Improve our website offerings and send you information and updates.
• Respond to your questions and requests and improve customer service.
• Administer a promotion, survey, or other website feature.
• Communicate changes to our Privacy Policy or Terms of Use.
  
  

In some cases, third parties contracted by Roper St. Francis Healthcare may have access to your information to perform a specific task, for example, to send you an e-newsletter.

Roper St. Francis Healthcare shares information with third parties, including as required by law or to provide the services requested. Roper St. Francis Healthcare engages reputable third-party vendors to help us manage this website, provide content and information, and interact better with our patients and visitors.

Although Roper St. Francis Healthcare attempts to ensure the integrity and accuracy of the content on our website, it makes no guarantees whatsoever as to the correctness or accuracy of such content. It is possible that the website and its content could include inaccuracies or errors, and third parties could make unauthorized additions, deletions, and alterations to it. In the event you become aware of an inaccuracy, please email to inform Roper St. Francis Healthcare so it can be corrected.

ROPER ST. FRANCIS HEALTHCARE DOES NOT MAKE ANY WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS, OR SUITABILITY OF THE WEBSITE OR ANY CONTENT OR INFORMATION CONTAINED WITHIN IT.

The website’s content may contain health or medical-related materials that you find sexually explicit or otherwise offensive. Roper St. Francis Healthcare accepts no responsibility for such materials. Use of the website is at your own risk.

You may choose to use other services provided by third parties in conjunction with your access to, and use of, this website. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Roper St. Francis Healthcare has no control over the content of these services, and Roper St. Francis Healthcare accepts no responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your access to and use of this website, you do so entirely at your own risk and subject to the terms and conditions of use for such services.

Website content may be changed or updated without notice. Roper St. Francis Healthcare reserves the right to modify website content without any obligation to notify past, current, or prospective website users.

Information regarding Roper St. Francis Healthcare and its services is applicable only in South Carolina unless otherwise noted. Some services may not be available in certain areas. Roper St. Francis Healthcare makes no representations that the materials on this website are appropriate or available for use in other states or other countries besides the United States. Those who do access this website from other states or countries are solely responsible for compliance with the laws of such state or country. You are responsible for the accuracy of information that you submit to us via this website. We have no obligation or liability for any information that is not accurate.

Occasionally we may request feedback on this website to better understand how we can improve what information we present and how we present it. These surveys do not ask questions that could personally identify you. We may ask for contact information to follow-up, but you can decline to provide that information. Information that you provide in a survey may be shared with employees or third parties to aggregate the data.

Please do not provide personal information via email to us unless it is through a secure channel. Remember that email messages, unless encrypted while in transit, can be viewed by other internet users. If you have personal information to communicate, please use the appropriate secure online form or contact the necessary party using traditional means such as phone or mail.

If you receive an email that looks like it is from Roper St. Francis Healthcare and asks for your personal information, do not respond. This may be a scam or “Phishing” email intended to steal your information. Roper St. Francis Healthcare will never request your password, username, credit card information, or other personal information through email.

This Digital Privacy Policy applies only to this website. This website contains links to other websites, within and outside of Roper St. Francis Healthcare. We encourage you to read the Privacy Policy on any other websites before providing them with personal information.

Certain interactive patient applications may be linked to this website as a convenience for you. If you choose to utilize a specific patient application, please be sure to read the privacy policy associated with that application. MyChart Patient Portal, which offers patients secure electronic messaging to participating practices, is an example of such a patient application.

Our website and services may include social media sharing features, such as Facebook and X buttons. These features may collect information like which webpage you’re visiting and may set a cookie to enable the feature to work properly. Social media features are either hosted by a third party or hosted directly on our site. When you use these features, your interaction is covered by the privacy policy of the company providing that feature.

If the ownership of our business changes or we need to transfer assets relating to this website to a third party, we may transfer your personal information to the new owner. Your information would remain subject to the promises made in the applicable Digital Privacy Policy unless you specify otherwise.

The website and its content are the property of Roper St. Francis Healthcare, its affiliates, or its third-party sources and vendors. Our website and its content are protected by federal and international copyright and trademark laws. The distinctive and original layout and presentation of the website also constitute protectable trade dress under applicable federal law. "Roper St. Francis Healthcare" and the logo are trademarks and service marks of Roper St. Francis Healthcare. All other trademarks, service marks, and logos used on this website are the trademarks, service marks, or logos of their respective owners. Any unauthorized use of any trade dress, marks, or any other intellectual property belonging to Roper St. Francis Healthcare or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law.

Roper St. Francis Healthcare has the right to change or update this Digital Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes.

Contact Us
If you have questions about this Privacy Policy or concerns about how we collect, use, or protect your personal information, please contact us.