Lifeline Medical Alert

Lifeline is the #1 medical alert service, trusted by hospitals, doctors and caregivers. When it comes to experience, capabilities and that special caring touch, no other medical alert service lives up to the reputation of Phillips Lifeline. Today, Roper St. Francis Lifeline helps more than 1,200 seniors or disabled people live with greater independence and dignity in their own homes.

Lifeline Medical Alert

What is Lifeline?

Roper St. Francis Lifeline is the only personal response system in the greater Charleston area affiliated with a local healthcare system. With a staff of more than 250 people, Lifeline has the largest and most experienced group of response associates. The Roper St. Francis Lifeline staff is available to install and service the equipment within the same day. Lifeline staff is on-call 24 hours a day.

Lifeline is NOT just for medical emergencies. The service also allows you to:

  • Answer the telephone without having to rush to grab a handset and risk falling
  • Maintain your peace of mind knowing that help is just a press of a button away
  • Enjoy a stronger sense of well-being
  • Have the confidence to remain in your home

Is it time for a medical alert system?

Use these tools as a guide to determine if a medical alert service is right for you.
Medical Alert Self-Assessment
Are You at Risk of Falling?
Lifeline Survey

Frequently asked questions

  1. How much does Lifeline cost?
    Lifeline costs little more than a dollar a day. With Lifeline, there are no hidden costs, no long-term contracts and you may discontinue the service at any time.

  2. How is the Lifeline service set up in the home?
    A Roper St. Francis Lifeline home service representative will schedule an appointment to install the home unit and test the service. This usually takes less than an hour. The representative will also answer any questions to ensure that the subscriber is fully comfortable using the Lifeline service. The Lifeline staff is available to install and service the equipment within the same day.

  3. What if I move?
    We can transfer your system to your new or second home. Just give us a few weeks notice to arrange the transfer.

  4. How will I learn how to use it?
    When installed, we will carefully explain the system so that everyone understands how it works. If you need help later, a simple press of the button will connect you to a response associate who has all the answers.

  5. What happens if I push the medical alert button and can’t get to the phone?
    The Lifeline unit contains a highly sensitive speakerphone. If you still can't hear it or answer, we will immediately follow up according to the instructions in your profile.

  6. How far away from the home unit will the Lifeline button work?
    You can be in another room or on a different floor of your home. We will also test your button's range to see if it works outside on your porch, in your garden, or elsewhere on your grounds.

  7. How can I be sure the Lifeline system is working?
    We encourage you to press your button once a month to ensure that Lifeline is working properly.

  8. Can Lifeline be used if there is an Internet connection being used on the same telephone line?
    Yes, but a filter must be installed on the line, just as it is for your other phones.

  9. Are there monthly payment options?
    Your Lifeline sales representative will be happy to tell you more about the availability of direct credit card billing in your particular area.

To subscribe to Lifeline or for more information call (843) 720-8440 or toll free at (800) 242-1306 or email

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