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Billing & Financial Assistance

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Deductibles and co-payments are due at the time of service, and any unpaid balances are the responsibility of the patient and must be paid within 30 days of receipt of the statement. Like those with insurance, our uninsured patients may receive discounted charges on their Roper St. Francis bill.

Payments may be made via:

  • Online Bill Pay
  • Cash, check, or money order
  • Credit Card (Visa, MasterCard, Discover, American Express)  
  • e-Check

Accepted Insurance Plans
Roper St. Francis accepts insurance from a variety of managed care providers. For more information, call (843) 402-5200 (Option 1 – Facility and Option 2 – Physician Partners).


We bill Medicare for inpatient and outpatient services. Supplemental insurance will also be billed, at the patient's request, if information is provided at the time of service. Patients are responsible for any charges not covered by Medicare and/or supplemental insurance.

Medicare Deductible and Coinsurance Amounts for 2018

Financial Counseling

If you don’t have health insurance, or if your health insurance does not cover all the costs, there may be federal and state resources that can help. Roper St. Francis offers a Financial Counseling service to help patients identify possible options for financial assistance. Eligibility requirements and the application process may be different depending upon the program.

It’s very important that you meet with a financial counselor as soon as possible to learn about what may be available to you.  For more information on federal and state resources, to schedule an appointment or questions on how you may apply email fcp@rsfh.com or contact our financial counseling department.

Download a Financial Counseling Brochure

Financial Counseling Department

Roper Hospital: (843) 720-8322
St. Francis Hospital: (843) 402-1779
Mt. Pleasant Hospital: (843) 606-7522

Monday - Friday
8 a.m.  -  5 p.m. 

Financial Assistance

Patients who need help in meeting their financial obligations for the services they receive at Roper St Francis Healthcare and do not qualify for any federal or state programs may apply for financial assistance. Financial assistance is based on the guarantor’s income and ability to pay. This requires completion of financial disclosure forms and a screening process to determine eligibility for the program.

To review our Financial Assistance guidelines, see Financial Assistance Programs.

To apply for Financial Assistance, complete the following application, Financial Assistance and Medical Indigency Application. 

A copy of the financial assistance application can be picked up at any registration desk where you receive services or downloaded below

For more information on the Roper St. Francis Financial Assistance Program, please call us at (843) 402-5200 or (888) 888-7010, Monday through Friday, from 9 a.m. – 5 p. m., EST, and a Customer Service Representative will be happy to assist you. Additional information for Federal, State and Local programs.

Financial assistance applications can be obtained from any registration location at all of our facilities, in addition to our Customer Service Office located at Bon Secours St Francis Hospital at 2095 Henry Tecklenburg Drive, Charleston, SC 29407.

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