Compliance and Privacy Office

The Compliance and Privacy Office is here to ensure the delivery of all services comply with laws, rules, regulations, and organization policies. Compliance and Privacy teammates are responsible for the following:

• Investigating and resolving suspected and/or actual violations.
• Auditing and monitoring internal operations to ensure compliance.
• Developing and delivering effective education and training.
• Establishing and maintaining the Code of Conduct as well as program policies to ensure they remain current with changes in laws and regulations..
• Interacting with government authorities and other external agencies to allow for honest and transparent investigations.

You are encouraged to speak up if you are aware or suspect conduct or practices you believe are not consistent with Roper St. Francis Healthcare’s Code of Conduct or a teammate’s compliance and privacy obligations.

Roper St. Francis Healthcare has resources available to assist if you have questions or concerns about such matters. Communicate your concerns in any of the following ways:

1. Speak to your direct supervisor or their supervisor.
2. By email to our office:
• To the Chief Compliance and Privacy Officer, Sallie Bissette Jara at sallie.bissette@rsfh.com
• For Compliance related concerns, email the Compliance Department.
• For Privacy related concerns, email Privacy Office.
3. Through the Compliance and Privacy Hotline:
• Call, toll-free (800) 597-3386
• Submit your concern online through our secure portal.
  

All calls and reports to the hotline may be made anonymously. Please provide enough information for us to investigate your concerns.

Retaliation is when an individual (or a group of individuals) tries to cause harm, create unnecessary barriers, intimidate or otherwise “get back” at someone for carrying out their job responsibilities consistent with the Code of Conduct.

Roper St. Francis has a policy of no tolerance for any form of retaliation against someone who reports a concern in good faith.

NO tolerance for retaliation applies to:

• Direct as well as indirect retaliation.
• Retaliation is when a manager or teammate acts against a teammate, when that teammate files a bona fide complaint under our policies or assists in a compliance investigation.
• Actions as well as threats of actions.
• Actions by supervisors as well as by co-workers.

It takes courage to speak up when something is not right. Roper St. Francis Healthcare values and encourages honest discussion about concerns. Any form of retaliation should be reported to your direct supervisor, the Compliance and Privacy Office, or through the Hotline. Retaliation can result in disciplinary action up to and including dismissal of employment.

For concerns not related to compliance or privacy or if you are seeking information for the following areas, please use the contact information below:

• Billing: (888) 472-0043 or (888) 472-0042
• Employee Benefits: (888) 691-5729 option 6
• Employee Occupational Health: (843) 203-2255
• Employee Verification: (888) 691-5729 option 8
• Legal: Legal@rsfh.com
• Medical Records: (843) 724-2290
• MyChart Support: (843) 402-2500
• Patient Experience: For hospital concerns call (843) 724-2177; for physician clinic concerns call (843) 203-2282