EpicCare Link

Please only complete this process if your site is requesting new Care Link access. This process must be completed by the site administrator. If your site already has Care Link access, please reach out to your Site Administrator directly for login assistance. If you are unsure who your Site Administrator is, please call the Service Desk at (833) 691-4357 for assistance.

STEP 1 - Download and Sign Required Forms
Please download and complete the three forms listed below. You will need to upload these signed forms in step 2. Electronic signatures will not be accepted.

• Site leadership signs these forms:
• Confidentiality Security Agreement
• System Access Agreement
• Site Administrator signs this form:
• Site Administrator Agreement
  
  

STEP 2 - Submit Access Request Form

• Access Request Form
  
  

Once your completed request is submitted, it will be reviewed by our Data Governance team. After their approval, the Care Link team will initiate the account setup and notify the site administrator accordingly.

Please allow up to 10 business days for account setup. The full process typically takes 2-3 weeks from submission to activation. Incomplete requests may delay processing. If any questions or issues arise, someone from the EpicCare link team will follow up directly.

Please contact the Roper St. Francis Healthcare EpicCare Link team at EpicCarelink@RSFH.com for additional information.

Prep for procedure access

If an affiliate practice teammate needs Epic access to prepare patients for inpatient procedures and schedule surgery time blocks, please do not use the Care Link form. Use this request form instead: https://www.rsfh.com/IAAform/.

This access is only for those supporting affiliate practices performing procedures at Roper facilities.

1. What is Roper St. Francis Healthcare Care Link?

   EpicCare Link is a secure, web-based portal that connects community providers and organizations with Roper St. Francis Healthcare (RSFH). It offers view-only access to select patient information from the RSFH electronic medical record (EMR), helping improve care coordination across the healthcare continuum.

   By enhancing communication and transparency, EpicCare Link supports better outcomes for our shared patients. Key benefits include:

   • Seamless information sharing between RSFH providers and community clinicians
   • Easy submission of referrals and imaging orders to RSFH-employed providers
   • Access to discharge summaries, lab results, imaging, and other clinical documentation
   • Support for care coordination and follow-up through read-only chart access
   • Ability to review documentation for coding, billing, or claims follow-up
   • Electronic delivery of records from RSFH to participating community sites
   • Enhanced collaboration with social services and care networks outside of Roper St. Francis Healthcare
     
     

   Note: EpicCare Link is not a full EMR. It is a view-only tool with limited functionality, including some service-based features like referral entry and co-signing of certain orders (e.g., home health).



2. Who can use RSFH Care Link?

   Community users outside of Roper St. Francis Healthcare (RSFH) who need to review the clinical and administrative information of patients seen within RSFH member organizations. Community users could include the following:

   • Community physicians
   • Referring physicians
   • Referred-to physicians
   • Community-based and public health organizations
   • Contracted Physicians
     
     


3. Is there a cost?

   There is no cost associated with using Roper St. Francis Healthcare Care Link.



4. Is there a specific browser or technology required to use Roper St. Francis Healthcare Care Link?

   A commercial browser such as Chrome or Safari is recommended. Internet explorer is discouraged.



5. Can my site administrator reset my password?

   Yes, your site administrator can reset your password



6. I forgot my password and/or my challenge questions.

   Please call the Service Desk, at (833) 691-4357 , and ask to open a Care Link ticket or password resets. We highly encourage you to set up the challenge questions so you can reset your password automatically via self-service.



7. I have admitting privileges and cannot respond to patient’s messages in Roper St. Francis Healthcare Care Link using In Basket.

   Since you have full access to Epic while in the hospital, please use the In Basket within that version for messaging and communication.



8. I am unable to print in Roper St. Francis Healthcare Care Link

   Contact your local technical support. The printing functionality is not controlled by Care Link. Ensure your local computer has the correct drivers and setup for your network or printer.



9. I have a general question about this website or the Help Desk was unable to resolve my issue

   Please contact the Roper St. Francis Healthcare EpicCare Link team at EpicCarelink@RSFH.com. This is not for urgent issues, and the Care Link team will respond within 48 hours.