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Can I get a price estimate?
Yes, Roper offers out-of-pocket cost estimates for patients, providing a typical range for your condition or procedure. These are estimates—exact costs may vary—and do not include physician fees, which are billed separately. Doctors such as the admitting physician, surgeon, hospitalists, or specialists will send their own bills. The hospital’s estimate covers care during your stay but not doctor fees. If services like radiology, lab testing, or physical therapy are ordered and performed by specialists not employed by the hospital, our staff can help you find out what these services will cost.
Use the
easy-to-use Price Estimation Tool, to get a rough idea of your out-of-pocket costs for hundreds of our most common services
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Why did I get a bill from a Radiologist, Pathologist, Anesthesiologist and ER Physician?
During your visit to the hospital, your doctor may order tests, procedures, and/or other services. Many of these services are performed by physicians who work in the hospital and bill for their services separately. After your visit, you may receive bills from the physician, surgeon, pathologist, radiologist, and anesthesiologist. For questions regarding these bills, please call the number listed on their bill.
Roper Radiology:
(843) 724-2988
APS Lab Billing:
(800) 365-3744
Anesthesia:
(866) 399-6324
ER Physicians:
(877) 308-6738
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How do I find out if my insurance is considered In-Network at Roper?
Our registration, scheduling, and financial counseling staff can help you understand your insurance's network status. Also, your insurance company can provide that information to you.
• Our Pre-registration/scheduling team can be reached at (843) 402-5100, option 1
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Why wasn’t I told at the time of service that my insurance was out-of-network?
Insurance networks and their contracts change frequently; it is always advisable that you check with your insurance provider directly for the most current list of in-network providers.
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If my insurance information needs updating, who do I contact?
Our customer service team will be happy to assist you in updating personal and insurance information. Do not hesitate to contact our customer service number at
(888) 472-0043.
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Why did my insurance only pay part of my bill?
Most insurance plans require you to pay a deductible and/or coinsurance. In addition, you could be responsible for services not covered by your policy. Please contact your insurance company for specific answers to your questions. You should receive an Explanation of Benefits (EOB) from your insurance company indicating how much the insurance company paid and how much you owe for out-of-pocket expenses.
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What does "copayment" mean?
Copayment is a predetermined fee the member pays to providers at the time of service. Copayments are applied to emergency room visits, hospital admissions, office visits, etc.
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What does "deductible" mean?
The deductible is a provision in many insurance policies that requires the insured to incur a specific amount of medical costs before insurance benefits are provided. For example, if a member’s policy contains a $500 deductible, the member must accumulate and pay $500 out of pocket before the insurance carrier will begin to pay benefits. Once the patient has met the deductible, the carrier usually pays a percentage of the bill.
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What does "coinsurance" mean?
Coinsurance is a form of cost sharing. After your deductible has been met, your insurance plan will begin paying a percentage of your medical bills. The remaining amount, known as coinsurance, is the portion due from the patient.
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What if my insurance carrier denies payment or I receive services not covered by my insurance policy?
In most cases Roper St. Francis Healthcare will act on your behalf to understand the reason for the denial or coverage decision. However, patients are responsible for any charges not paid/covered by their insurance carrier.
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Are there any differences in costs depending on whether I receive care in a hospital-based clinic or a physician office?
Many insurance plans may pay for health care services provided in an outpatient hospital setting differently than those provided in a physician’s office.
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What if I cannot afford to pay my bill?
Please contact our Customer Service Department at
(888) 472-0043 if you are unable to pay your bill in full. Our representatives can assist you in determining the right solution in meeting your financial responsibilities.
Roper St. Francis Healthcare has several ways to provide help:
- No interest payment arrangements.
- We have a financial assistance program.
- Financial Assistance Applications can be found on the Roper St. Francis Billing and Financial Assistance webpage under "Financial Assistance” or linked here Financial Assistance Applications
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How can I get a copy of my itemized bill?
- Call our Customer Service Department at (888) 472-0043 to request an itemized bill.
- Patients enrolled in MyChart will automatically receive an itemized bill in my chart for their first statement. If not, an itemized billed can be located in MyChart upon request.
- Email is an option as well upon request.
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Who pays the bill in an auto accident?
• When a patient is involved in a Motor Vehicle Accident or MVA (auto) the Auto Insurance primary. If the patient does not have auto insurance or the insurance denies, then we may bill patient’s medical insurance.
• If the patient has Medicare, before Medicare can be billed, we must obtain information about all available automobile or liability insurance information. For a period of 120 days (about 4 months) from the date of service such automobile or liability coverage is considered primary to Medicare and must be billed.Trident United Way is no longer an option for payroll-directed donations. Going forward, all payroll contributions will directly support Roper St. Francis Healthcare’s mission and our Imagine Campaign. This change allows us to focus our collective impact and invest in the future of our organization and the communities we serve.
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My insurance company said they do not have a claim on file for my account. Was it sent?
A claim is often sent electronically to your insurance company after discharge. If your insurance company does not accept electronic claims, a paper claim is mailed to them. Your insurance company will be billed for the total charges of the services.
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I do not have insurance, when will I get a bill?
Once all charges are finalized a patient statement will become available, please allow approximately 7-10 business days from the date of service.
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How do I know if I am eligible for charity?
Roper St. Francis offers both free care and discounted care, depending on individuals’ family size and income. Supporting documents such as payroll stubs, tax returns, bank statements, and other financial documents regarding personal or liquid assets may be requested to support the information reported. Uninsured and underinsured patients who do not qualify for free care could receive a sliding scale discount off the gross charges for their medically necessary services based on their family income as a percent of the Federal Poverty Guidelines (“FPG”).
Financial Assistance Applications can be found on the Roper St. Francis Billing and Financial Assistance webpage under "Financial Assistance” or linked
here.
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“Why was my account sent to a Collection Agency?”
Once your billing has been finalized and patient liability confirmed, 4 statements will be mailed requesting payment prior to going to collections. If your account is unresolved following the 4th and final statement it may be placed with a collection agency. You will receive a final notice statement to notify you before placement with an agency. Making payments to an account without a payment arrangement will not keep the account from placing with the agency. If your account is placed with an agency, you must contact them directly regarding payment arrangements.
Payment arrangements must be set up over the phone with a representative. If you want to set up payment arrangements, this is possible through MyChart as well after the payment plan has been initiated with the Customer Service team.
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Why are my baby’s charges not billed with mine?
All newborns will have their own account number. Babies are billed for their room, even if they primarily stay with their mother.
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Why am I considered an outpatient when I stayed in a hospital room?
You may be in the hospital for observation. Observation services are usually short term; however, there is no hourly limit on the extent to which they may be used. This is not an admission to the hospital as an inpatient. The attending physician decides on observation services or inpatient admission based on medical necessity.