Hospital Outpatient Department

Thank you for choosing Lowcountry Hematology & Oncology, a department of Bon Secours St. Francis Hospital, part of the Roper St. Francis Healthcare health system, for your care.

Please note that beginning November 6, 2022, your patient billing statement may look different. Your bill will come from Roper St. Francis Healthcare. This bill may include charges for the physician or provider caring for you as well as separate charges for the services delivered within the facility.


Frequently Asked Questions

Here are some details about hospital outpatient departments and the facility charges:

  1. What is a hospital outpatient department?
    A hospital outpatient department is a location where hospital services are provided even though not located on the main hospital campus. Through a hospital outpatient department, we can offer additional services that are not offered at a private physician office. These locations allow for seamlessly coordinated high quality care.

  2. How will this change affect my bill?
    Each patient’s insurance plan is unique. Depending on your plan and the services you receive, you may or may not have higher out-of-pocket costs when at a hospital outpatient department. You may see a separate facility charge and physician/professional charge on your bill. The facility charge covers the costs for running the hospital outpatient department location, such as supplies, equipment, and hospital staff, including staff based at the main hospital locations who are responsible for supervision and oversight of the hospital outpatient department. The professional charge covers the cost of your healthcare professional’s services. In practices that are not considered a hospital outpatient department, these services are typically combined into one charge. You may now see these charges separately depending on your health plan.

  3. Who do I contact if I have questions about my bill or obtaining financial assistance?
    After November 6, 2022, please call (800) 525-7432 for questions about billing or financial assistance for services.
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