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Patient Family Experience Council

The purpose of the Patient and Family Experience Council (PFEC) is to advocate and empower patients and families to take an active role in improving the patient experience at Roper St. Francis.

How does Roper St. Francis define the Patient Experience?

A patient-centered healthcare culture based on:

  • mutual respect and understanding
  • open and clear communication, and
  • a collaborative partnership

to achieve the best outcome for every individual.

You can help us improve our care and engage families by joining our Council. As a volunteer member, you will:

  • Explore healthcare issues and challenges facing patients, family members and the community.
  • Improve the planning, delivery and evaluation of healthcare services at Roper St. Francis.
  • Recommend new policies, programs, and services to address the needs of patients and family members.
  • Identify opportunities to improve patient and family satisfaction.

The requirements for volunteer Council members include:

  • Direct experience as a patient or family member at Roper St. Francis.
  • Willingness to work in partnership with others to develop solutions to improve the patient experience.
  • Ability to listen and reflect on issues, thoughts, and priorities that are different than your own.
  • Respect and confidentiality of patient and Roper St. Francis information.

Volunteers will serve on one of the following sub-committees:

  • The Education Sub-committee provides topics and materials for distribution and discussion which will enhance the understanding of hospital practices, the PFEC and its function, national and international resources materials, and best practices.
  • The Communication Sub-committee connects with our community, hospitals and physician practices by exchanging information, news, ideas, and feelings.
  • The Experience Sub-committee actively seeks stories of the personal experiences of patients and family members during a hospital stay, doctor visit, admission, discharge and the billing process.

Membership on the Council is for a two year term. Full Council meetings are held every other month for two hours and include lunch. Sub-committee meetings last one hour and are held on the opposite months. Meetings will be held at one of our Roper St. Francis hospitals.

 

To download a copy of this information or to request an application to join the Council, call: (843) 789-1771 or email patientfamilyexperience@rsfh.com.

 

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