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Palm Scanning

At Roper St. Francis, we are committed to providing you with the highest quality of care, and we consider your safety our top priority. That is why we are introducing palm scanning, a secure and faster way to register at any participating Roper St. Francis facility.


Benefits of Palm Scanning Technology 


Patient Safety
Your identity is instantly confirmed at registration. This ensures that the registrar accesses your personal medical record. In an emergency, we can access your medical record even if you are unconscious.

Protects You from Identity Theft
Ensures accurate patient ID at registration. No one can pretend to be you.

Ensures Privacy
Limits the amount of personal information (social security number and address) that needs to be said aloud.

Fast Registration
Scanning and identification take only seconds.

Once enrolled, your record can be accessed instantly at any participating Roper St. Francis facility.


How It Works 

Palm Scanning is highly accurate and works by scanning the vein pattern of your palm. The vein pattern in a palm is unique to each person. The scan uses harmless near-infrared light, which is the same as the light of a TV remote control. The advanced algorithm processes your vein pattern to create an encrypted and protected digital file which is linked to your unique medical record. 





How to Enroll

On your next visit to one of our facilities, you will be asked if you are interested in enrolling. You will need  to provide a government-issued photo ID as proof of your identity. The staff member will guide you through the process of scanning your palm. Two scans will be taken to ensure accuracy.

On your return visit, for a fast and secure identification, you will be asked for your date of birth and to place your hand on the palm vein scanner. The system will identify you and bring up your unique medical record.



Why is Roper St. Francis using palm scanning?
Providing safe patient care starts with accurate patient identification. Having your unique palm scan to identify you ensures Roper St. Francis will access your unique electronic health record to review your history and document your care at each visit.

Is scanning near-infrared light safe to use?
Near-infrared light is the shortest wavelength of infrared light. It does not give off heat and is the type of infrared light used in devices such as night vision goggles and in TV remote control devices.

What about hand hygiene? How often do you clean the hand guide?
According to the Centers for Disease Control (CDC), the scanner hand guide can be cleaned effectively with any sanitizing agent. The hand guide is sanitized after each use.

Why aren’t my name and birth date enough to identify me?
In a large organization like Roper St. Francis, it is common to have multiple patients with the same name. Sometimes as many as a dozen may have the same first and last name, even the same middle initial and/or birth date. Patients with the same name may have clinic visits on the same day or be hospitalized during the same time period, increasing the risk of misidentification. In addition, your palm scan can identify you, even if you are unconscious or otherwise not able to communicate.

Will children be scanned?
Yes. Children will be scanned beginning at age 13. They will be rescanned each year until age 15 due to growth of their hands.

When will the scan be used?
The scan file will be used only to identify patients during the registration process.

Could my scan be shared with law enforcement?
No. Palm vein scanning is not used by the legal system or law enforcement. In addition, since vein pattern recognition requires blood flow and therefore is not suitable for forensic analysis, the scan data comes in no use for crime investigations.

What if I refuse to be scanned?
You will receive care by using traditional forms of identification. We recommend palm vein scanning because of the extra safety and security it provides.